Terms & Conditions

Ready to Wear Service

Processing Time

Starts from when payment has been completed.

Shipping Rates

Calculated depending on your location. International orders may vary due to courier services.

Preorder Items

Items listed as “PRE-ORDER” begin processing on the date indicated in the product description.

Dispatch Notification

If you have not received a dispatch notification within the specified time, please contact us via email or WhatsApp: 08146475126.

Bespoke / Custom Services

Production Timeline

Bespoke dresses require 4-20 weeks depending on the design.

Payment Terms

80% deposit is required to start production. Balance must be paid before delivery.

Consultation

All bespoke orders begin with a consultation via website or WhatsApp: 08146475126.

Shipping & Return Policy

Customers are responsible for return shipping costs and import duties (international orders).

Bespoke and bridal dresses are custom-made and generally non-refundable.